Refund policy
1. MY ORDER ARRIVED DAMAGED
While rare, damage can happen during delivery. If your order arrives damaged, please contact us within 20 days of delivery.
Email us with:
- Your order number
- A clear photo or short video showing the damage
Once reviewed, we’ll arrange a replacement or refund.
You do not need to return the damaged product.
2. I’M NOT SATISFIED WITH MY ORDER
If this is your first EVRA purchase and the product isn’t right for you, we offer a 20-day satisfaction guarantee.
Contact us within 20 days of delivery, include your order number and a brief reason, and we’ll guide you through the refund process for your first order.
3. THERE’S ANOTHER ISSUE WITH MY PRODUCT
If you experience any other issue, please reach out to us directly.
Include:
- Your order number
- A brief description of the issue
Our team will review the details and work with you to find the most appropriate solution.
NEED HELP?
We aim to keep everything simple and stress-free.
If your situation isn’t covered above, contact us at:
We’re here to help.