Shipping and Delivery

FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide FREE EXPRESS SHIPPING with the best available courier to your location like FedEx or DHL.

LOST/MISSING PACKAGES
Evracare.com is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME
Shipping time varies by location. These are our estimates:

Location*Estimated Shipping Time
United States5-8 Business days
Canada, Europe8-15 Business days
Australia, New Zealand8-15 Business days
Central & South America10-20 Business days
Middle East & Africa10-20 Business days

Max delivery time – 20 business days.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays

TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

OUR TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

If you have any other questions, please contact us and we will do our best to help you out.

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